Technology selection is only the start. We equate it to planning a wedding. Once the wedding is over and the contract signed, the real work begins.

Without external support, many technology implementations fail, due to unrealistic expectations with regards to time and manpower needed, misunderstandings with regards to vendor vs. client responsibilities, struggles with change management and consensus building, data migration and integration issues, and making the sometimes difficult shifts required to move existing and widely ingrained business practices to a new platform that functions differently. This is exactly where 3GEM shines!

We have experience in helping more than 900 clients implement complex new platforms, such as:

  • Learning Management Systems

  • Student Information Systems

  • Virtual event/conference platforms

  • Help Desk ticketing systems

  • Knowledge bases

  • And more

In a typical implementation engagement, 3GEM serves as your organization’s project and technical lead, working closely with both your internal project manager (if available) and the selected vendor. We often describe our role as translator. Our goal is to fully internalize your business requirements so that we can then translate those into functional processes, with vendor support, as needed.

We are told time and again by tech vendors that organizations who have utilized 3GEM’s implementation services are quicker to launch, while better leveraging their platform’s breadth of available functionality, resulting in a better user experience both for your organization and its stakeholders.

“Without Tami, we would have been dead in the water and well beyond budget for our company’s first ever learning management system implementation. She is the single best investment our company has made in consulting services.”
— Erin Riffle, Precision Metalforming Association
 

Learning Management Systems

A typical LMS implementation project involves the following services:

  • Project management

  • Site configuration, including:

    • Branding

    • Navigation

    • Course and category management structure

    • User management and authentication

    • Roles and permissions

  • Integration design, development and oversight

  • Content creation and management, including course templating, content design, and content loading

  • Data and content migration strategy and execution

  • Report design and building

  • Quality Assurance testing

  • Internal training

  • Launch planning (e.g. timing, marketing, communications, end user support strategy)

  • Development of launch collateral (e.g. communications, support documentation)

  • Post-launch support

 

Student Information Systems

SIS implementation is complex and highly varied based an institutions needs. Typical implementation help involves both strategic and hands-on guidance on how to best migrate your organizations’ business practices and requirements to a new platform. Services often include:

  • Project management

  • Configuration of the following modules/processes:

    • Admissions

    • Academics

    • Finance

    • Financial Aid

    • Student Services

  • Integration design and oversight (e.g. SSO, integration with other academic and financial systems)

  • Data migration strategy and execution

  • Report design and building

  • Quality Assurance testing

  • Internal training

  • Launch planning (e.g. timing, marketing, communications, end user support strategy) and development of launch collateral (e.g. communications, support documentation)

  • Post-launch support

Digital Event/Conference Platforms

Services can include, but not be limited to:

  • Developing a strategy for and configuration of the following:

    • Branding

    • Site navigation

    • Attendees / speaker display

    • Agenda organization and display

    • Implementation of networking approaches, such as networking hubs, chatrooms, messaging, on-demand video rooms, social walls and social media ambassadors

    • Exhibit hall and sponsorship

    • Gamification

    • Awards

  • Integration management, as needed, with CRM/AMS platforms and abstract and poster management platforms

  • Internal training

  • Video editing

  • Content loading

  • Event-day support

Help Desks and Knowledge Bases

3GEM has implemented ticketing systems and knowledge bases for many of its clients. Typical services:

  • Branding

  • Site configuration

  • Development of initial body of Knowledge Base articles

  • Support strategy, including configuration of:

  • Agents

  • Teams

  • Direct assignments and workflows

  • Configuration of select support channels such as ticketing, telephony and chats

Struggling with an implementation now or planning a future one, contact 3GEM now!